Unreliable and very poor backup service (Indesit WIA121)

Member Name: scottr123

Product:	Indesit WIA121
Date:	23/08/06 (407 review reads)
Rating:

Advantages: Available for take away from the shop

Disadvantages: No spares available and it didnt last 6 months

Within 5 months of purchase the main computer board failed rendering the machine unsuable. Considering I live alone and therefore it doesnt get a great amount of use compared to a family home I would highly recommend you pay a little extra a buy a machine from a company that has the support in place to service the customers!

I immediately called the help line and an engineer wasn't available for 5 days (2 of which were the weekend). When he did come out he told me that the parts weren't currently in stock and I should have call in a few days to let me know when they would be available. Two weeks on and they still cannot give me a confirmed date (the expected date is still a week away) so I am without a washing machine for atleast three weeks. I called the customer services line who told me they would not compensate me and that upto eight weeks is a reasonable time for a repair on a Indesit Machine.

Summary: Cheap but unreliable

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