My Gas Tumble Dryer Experience (White Knight High Speed Reverse)

Member Name: JulianX

Product:	White Knight High Speed Reverse
Date:	22/05/01 (894 review reads)
Rating:

Advantages: Cheap to run, None, None

Disadvantages: Expensive to buy, Unreliable, H

Gas dryers are more expensive to buy than electric ones, but running costs are significantly lower. I bought a Crosslee White Knight high speed reverse gas dryer in 1994, anticipating heavy usage (our baby son was on the way!). For nearly a year it performed excellently, but then began to deteriorate. Whilst still under the year's guarantee, the dryer began to take a very long time to dry clothes - two or three hours, and then the clothes were not completely dry. I called in Crosslee's service contractors, National Homecare Ltd, in 1995. They were terrible - it them about 6 weeks to clear the fault.

Unfortunately, after a couple of years it went downhill again. It's still not right. Fitters have suggested that it may be in an unsuitable location for some unexplained reason (freak weather conditions? adverse ley lines?). Maybe it was a "Friday afternoon" machine, and just bad luck. Crosslee can't suggest anything - what is sad is their lack of interest in why their product isn't working properly.

Whatever the cause, this has been a disappointing experience. I wish I had bought a more straightforward electric one. They are also easier to repair - few repair companies do gas dryers, those that do don't fully understand them.

Summary: