"Watch" out (Storm Watches)

Member Name: LouisaNott

Product:	Storm Watches
Date:	02/06/01 (686 review reads)
Rating:

Advantages: Beautiful, simple design

Disadvantages: They break easily

Sorry about the pun, but really, do watch out.

I bought a Storm watch back in January 2000, it is gorgeous, and I am very happy with it. The styling of this particular one is very sleek and stylish, and I am impressed that Storm produce a style of watch for everyone.

Spending 53 quid on a watch is a lot of money for a student, and naturally, I looked after it very carefully, panicking when I was out clubbing and the like that I'd scratch it in a less "aware" state. All was well until about 13 months after I bought it. Unfortunately, 1 month out of the warranty period, the strap broke. It was clear that it the hook holding it to the watch face had bent. Fixing it seemed simple, so I returned to the shop in which I bought it. Being sympathetic to my problem, they called Storm, who quoted that it would cost me 20 quid to get it fixed, and would take up to 4 weeks to do so. Of all the watches I've had, this one is by far the most expensive, and also the first one I've had since I was a child, to break. You'd think that in paying more money for a watch, you'd be able to get it fixed more cheaply than nearly half the original price, so I'm not too impressed with Storm. Having said that, the watch is now back, and fixed, and I'm very happy with the job they've done.

By the way, in reply to the comment, I must stress that Storm would be happy to repair any part of the watch (including the strap) within the warranty period, and within a week, so the shop assistant told me. I was unlucky that it was less than one month after this ran out, and cost me more money and time. They argue that it'll take longer to fix a watch which is out of warranty because they prioritise on those which are newer, and hence they have the relevant parts. Well, my watch is still in the shops now, so Storm must have the "relevant parts", which for me, was simply the right pair of pliers. It's interesting that they
speed up for non-paying customers, rather than those which are forking out way way too much for the repair. Comprendez?

Summary: