Product Type: Thomann Wind Instrument
Newest Review: ... immediately. In the last three days they haven't replied to any of my queries about possible delivery times, my cancellation of the orde... more
Member Name: jonbr
Advantages: None that I am aware of except maybe very slightly cheaper prices on some items
Disadvantages: Take your money when items are not in stock, don't reply to queries
This is a review about the company rather than this item.
I ordered something 3 days ago and though they didn't have it in stock they debited my bank account immediately. In the last three days they haven't replied to any of my queries about possible delivery times, my cancellation of the order or when I could expect a refund. They appear to have cancelled the order since it no longer appears on the web site but I have had no communication whatsoever about it and therefore have no idea what their intentions are. This is really annoying and given the current economic climate you would think that they would want to compete positively with other musical suppliers. Every other UK musical supplier I have dealt with in the UK has at least responded to queries within 24 hours and I have had no problems like this previously.
My advice to anyone considering using this supplier is to think again and use a UK supplier.
Summary: Avoid them !