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Golden Service at the Golden Mango
Golden Mango Inn (Angkor, Cambodia)
Member Name: flodombey
Golden Mango Inn (Angkor, Cambodia)
Date: 05/08/10, updated on 05/08/10 (43 review reads)
Advantages: Fantastic service, very friendly staff, free pick ups and transfers, great value, good rooms
We stayed for two nights at the Golden Mango Inn, Siem Reap, in July 2010. We had done our research beforehand and this place was one of the most consistently high rated places on Hostelworld with many good reviews and positive feedback. We booked via Hostelworld and everything went smoothly.
The first thing that we were really impressed with was that they offer a free transfer / pick up service from the airport (which is about 8km from town). I duly emailed them a few days before our arrival on a flight from Kuala Lumpar and they quickly responded to say that someone would be waiting in arrivals with our names on a board. They were indeed.
This was great as it meant we were very quickly on our way and did not have to negotiate the scrum of taxi drivers and hotel reps trying to sell their services. We actually thought it was very charming to be picked up by Tuk Tuk and a nice way to see the surrounding countryside on the journey to the Golden Mango.
As we had arrived very early, landing at around 8am, our room was still occupied by guests due to check out that day. The reception staff made us feel incredibly welcome though, bringing us fresh fruit juice and wet towels to refresh ourselves with and also imploring us to help ourselves to some breakfast whilst we waited for paperwork etc to be completed.
The lobby area is very nice, all dark wood and plants, with an area to the left of the entrance where self service breakfast is laid out and a number of tables and chairs are set up, along with the internet access (on only one computer but people seemed quite considerate about using it in the suggested 20 minute slots). On the right hand side from the entrance is a seating area with chairs and sofas, a TV and a book exchange shelf.
As our room was a long way from ready we opted to leave our bags with reception and head straight on out to the nearby ruins of Angkor Wat. The Golden Mango has a number of drivers and tuk tuks at their disposal and they allocated us one for a set price of $12 for the day including the driver.
This was the same guy we had had from the airport and he would basically take us anywhere we wanted to go which was excellent value and enabled us to see everything we wanted to efficiently. The $12 even included a large cooler full of bottles of water which we could help ourselves to throughout the day.
Our drived consulted us on a map of the (HUGE) area of Angkor Wat and Angkor Thom to find out which bits we were most determined to see and then he created a route which incorporated this, the brilliant thing was that he would drop us off at the entrance to a site and then drive around and be waiting at the other side when we had walked through, this meant we could go at our own pace knowing we had a driver looking out for us at the other side and could quickly be on our way to the next site. It also meant a quick escape route from the hoardes of children selling stuff which were at the entrance and exit of each site.
Anyway, we were out all day at the ruins, returning to the Golden Mango at around 6.30pm, our room was now ready and they had put our luggage in it too. I was very impressed with the room because we had paid around £10 a night for the room (for both of us). It was en-suite, with a spacious bathroom area with shower, the bedroom was also spacious and had a TV and a bed, plus some basic furniture. Perfectly adequate for a comfortable stay.
We were very thankful for the air con as it was so hot but there was also a fan over the bed in case the air con was a bit much. The TV had all the news channels which was great and unexpected. The shower was not amazing, the pressure was not that great - but it did the job.
We slept very well here, probably partly because we were exhausted from all the sightseeing - but also because the rooms were very quiet and comfortable.
Each floor has a large verandah/balcony at the front with chairs and a table on, this is open to all guests but we never saw anyone else using it, we used it for a couple of hours of peace and chill out time on the second day and it was lovely to have this option.
Breakfast is a very simple affair, tea and coffee in large urns, heaps of bread and a toaster plus jam, marmalade and butter and fresh bananas. No complaints from us, we filled up every morning and it was perfectly good. There is also a fridge full of beer and soft drinks in the breakfast area, all very reasonably priced and they trust you to help yourself and tell them what you have had which was a nice touch.
We also ate in the restaurant on our first night and really enjoyed it, service is top class and the food is tasty and fairly cheap. Beer is around $1 a bottle/can which is more than you can find it for in town but still pretty cheap. I had a thai style curry with rice for my meal and it was very good and worked out at about £3.
This hotel is about a 5 minute tuk tuk ride from the main centre of town, however, the tuk tuks in and out are free and at your disposal, the drivers will also arrange to come and pick you back up if you know when you will be ready to come back, we always gave the drivers a couple of dollars anyway as they were friendly, reliable and saved us so much hassle and haggling.
Free transfers, a really welcoming atmosphere, excellent, friendly staff who cannot do enough for you and great value, comfortable rooms. The Golden Mango is really a great budget option for anyone visiting Siem Reap and I would not hesitate to stay there again.
Prices - via Hostelworld prices range from £5 per person per night in a double to £8 in a single, all rooms are en suite and you have to pay for the room's capacity, i.e. a double room will cost £10 per night or a triple room £15.
Summary: A fantastic place to stay in Siem Reap, a joy to come home to after a day exploring the sites.
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